Refund policy

ALL SALES ARE FINAL!

All sales are considered final due to they are made upon your selections and request. We do not offer returns or refunds. Please review your order carefully before completing your purchase.


Damages and issues 
If your item arrives damaged, you will need to file a claim directly with the shipping carrier ( USPS OR UPS). All shipments are insured and the carrier will be responsible for reimbursing damages that occur during transit. 

Filing a claim through the carrier:

USPS: Visit https://www.usps.com/help/claims.htm

UPS: Visit https://www.ups.com/claims 

NOTE...

Please keep all packaging and damaged items until the claim is fully processed, as the carrier may request inspection. EVEN IF THE ITEM IS BROKEN . Clear photos of the damage and packaging will be required. If you need any supporting documents from us that we are able to provide please feel free to reach out. 

Missing Items

If you are missing any items, please inspect and review your order. Contact us immediately if there are any issues other than shipping, so that we can help.

For any further questions or concerns you can contact us at liciouscrafting@gmail.com